Resume

Engineering Leader

I’m an Engineering Leader with a passion for high scale, reliable, and performant back end systems and platforms.

Director, Fortnite Online – Epic Games

Sept 2023 – Mar 2025

Built a new online organization from the ground up to own and operate the core backend services behind Fortnite, reporting directly to Fortnite leadership.
Collaborated closely with senior leaders, executives, producers, and engineers across Epic to align service delivery with evolving product needs.
Oversaw teams responsible for a broad ecosystem of systems—including client-side online features, Online Subsystem support for Unreal Engine, web-based item shop integrations, asset pipelines, and backend services powering Fortnite, Rocket League, and Fall Guys.
Mentored and developed a high-performing group of leads and directors, driving consistent growth and strong performance management.
Defined and communicated the team’s vision, mission, and strategic direction in alignment with company-wide goals.
Navigated a dynamic, fast-paced environment by prioritizing shifting demands from multiple business units across Epic.

Engineering Director – Epic Games

May 2019 – Sept 2023

Founded and built Epic’s Reliability organization from the ground up, integrating Engineering, Program and Product Management, and Risk Analysis into a single high-impact team focused on resilience and operational excellence.
Partnered across development teams to deliver secure, reliable services through structured readiness programs, risk reviews, and deep technical collaboration; created Epic’s company-wide Service Readiness Program now used across all product and platform teams.
Modernized the incident analysis process with data-driven techniques and developed scoring systems to prioritize incidents based on user impact and urgency; led deep technical and risk assessments for major launches and briefed senior leadership on findings.
Directed reliability for global Fortnite events such as Travis Scott’s Astronomical and Ariana Grande’s Rift Tour, supporting millions of concurrent users; also supported major Epic Games Store and Epic Online Services releases.
Championed transparency and continuous improvement through public postmortems, including the widely circulated April 2021 certificate outage analysis; played a direct role in managing high-impact, business-critical incidents at scale.
Recruited and developed top-tier talent; managed performance and leadership growth; fostered engineering culture by building internal communities and launching a company-wide podcast with over 250 regular subscribers; provided expert guidance on architecture and service quality across Epic.

Lead Systems Engineer – Epic Games

Sept 2016 – May 2019

Led a 40+ person global infrastructure team across five verticals (producers, developers, infra engineers). Built and mentored a 24/7 follow-the-sun contracting team to supplement FTEs. Known for exceptional hiring velocity—grew headcount faster than any other org at Epic.
Established a DBA team managing some of the largest MongoDB clusters on AWS. Scaled backend systems from 0 to 10M+ concurrent users during Fortnite’s global growth. Drove operational excellence across dev teams and led planning/roadmapping in a fast-paced environment.
Launched status.epicgames.com, revamped postmortem processes, and published several major public postmortems. Piloted the move to Kubernetes and ran the company’s embedded SRE program. Owned vendor contracts from POC to rollout, managing $100M+ in infra spend.
Led high-impact incident response, modernized legacy systems, and improved metrics and provisioning platforms. Delivered a Vault-based secrets management system and migrated all configuration secrets. Introduced service discovery and config management with HashiCorp Consul.
Delivered PCI-compliant infrastructure in under 90 days. Migrated Epic’s cloud from a single-account/single-VPC to a multi-account, cross-connected AWS architecture.

Site Reliability Engineer – Hashicorp

Oct 2015 – Aug 2016

Created and built the on-call program spanning multiple development teams with escalation workflows and critical alarming with runbooks.
Designed and implemented a post mortem process to reduce repeat issues and help with company operational growth.
Manage and own the infrastructure as code through Terraform across multiple environments.
Migrated Atlas, the SaaS product, from instances to Nomad, a cluster scheduler for running containerized processes.
Built, designed, and implemented a process to run the SaaS product on customer premises.
Work directly on-site with large customers to setup Private Installations.
Push for operational excellence across all the tools and platform.
Built staging stacks used for pre-production testing that can be created from scratch in minutes.
Implemented centralized logging for all production services.
Built canary systems to help detect and measure faults or unexpected issues.
Create and manage a roadmap for the reliability team.

Manager, Systems (ELB) – Amazon/AWS

Aug 2014 – Oct 2015

Manage a team of 4-12 engineers including managing performance.
Managed capacity for systems measured in hundreds of thousands across 400+ dimensions.
Piloted and created a customer experience team to engage with customers directly.
Worked virtually and on-site with multi-million dollar and fortune 500 companies.
Hiring and recruiting for multiple positions including roles requiring security clearance.
Piloted a Systems Engineering AWS wide community program.
Mentored and developed staff inside and outside of direct organization.
Developed a charter and roadmap for the team creating an identity for Systems Engineering.

Manager, Systems (S3) – Amazon/AWS

May 2012- Aug 2014

I was a Systems Engineering manager for the team running the S3 indexing and metadata service. The indexing and metadata service is responsible for handling hundreds of thousands of requests per second across a large distributed system. Built and grew a new team of Systems Engineers/Ops/SRE to handle fleet management, administration, scaling, and capacity of the S3 indexing services as well as develop and adopt new programs to improve reliability and performance.

Manage a team of 3-6 including managing performance.
Lead and piloted a change management board approving 800+ production changes.
Managed a project of 10+ engineers to deploy a mission critical time sensitive update across every running production host and service with no outages.
Developing a team charter and goals.
Hiring and recruiting.
Fleet management.
Capacity management.

Operations Engineer – King of The Web

July 2011 – May 2012

My role at King of the Web is to ensure our architecture is online, secure, and scaled to our needs. Being a viral video site and showing multi million real-time vote counts present interesting challenges.

Migration off of Engine Yard PAAS on to private hybrid cloud. Migration completed 5 months after start date.
Use Chef as a configuration management tool to setup end to end infrastructure, ongoing documentation and management.
Auto scale production web site to meet viral video traffic spikes which typically increase site traffic by 500%+ in minutes.
Provide a stable environment that can be handled by a single staff member and limited on-call. High focus on visibility and KISS (keep it simple stupid).
Develop and see from start to finish projects that span multiple departments.
Be an enabler, not a barrier, for development and business ops. Build tools and write maintainable code to automate whatever possible and keep dev happy.
Release management and zero downtime deploys to production.
Integration with multiple APIs and development of tools that create solutions to business challenges.

Multiple Roles – Rockstar Games/T2 Interactive

2004 – 2011

I had multiple roles at Rockstar working as an engineer in IT doing large scale migrations and in development building worldwide build delivery systems.

Designed and implemented a cross studio global file transfer platform with Aspera technology across 20 different studios and many game titles.
Designed, developed and implemented a custom web portal to securely manage deployment of game builds and common development and publishing functions including SDK upgrades.
Developed back end systems for a global video sharing solution integrated into an existing large scale development toolset.
Worked with development staff including producers, programmers, artists, studio heads and more along with internal/external IT teams to define needed tools for the future.
Work with technology directors and executive staff to keep development needs at the forefront of IT focus.
Review existing workflows for data movement and provide recommendations along with end to end completion of agreed solutions.
Investigate business development ideas and provide advice on 3rd party software including business case scenarios and potential return on investments.
Provide documented architecture design complete with proof of concept or alpha implementations of desired feature sets or tools.